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Episode 97 · 13 min

Show notes

Today I'm discussing e-commerce store success on Shopify platform with Google traffic. 

  • Get creative with your return policy as you need to stay profitable!
  • Why I don't sell on Facebook or Instagram shops!
  • Amazon return policy conflicts and my workaround.
  • SEO plays a critical role for small businesses to compete online! 
  • Leverage higher domain authority sites.
  • Focus and promote a single product: optimizing the website, creating topical authority, and improving conversion rates. 

Join my upcoming Supercharge your SEO 3-day challenge!!! 

Leave a review, share the podcast and join the challenge! 
Thanks for listening!

00:00 Introduction and Welcome
00:15 Background of My E-commerce Store
00:45 Challenges with Amazon and Social Media Shops
01:56 Success with Shopify and Google
03:13 Importance of SEO and Organic Marketing
03:51 Why SEO is Critical for Handmade Sellers
05:29 Leveraging High Domain Authority Sites
06:47 The Power of Topical Authority
08:05 Conversion Rate Optimization (CRO)
09:22 Recap and Key Takeaways
10:08 Invitation to the SEO Challenge
10:54 Conclusion and Farewell

Text me your questions or comments!

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Full transcript

0:00All right guys. Welcome back to Follow through Fridays. I'm here with my dog, Dezzy.

0:04She may be making an appearance if you're watching this video.

0:07I wanted to share a little bit about why I feel like we're successful using Google as a primary traffic driver for our store.

0:15So just to give you a little background. To my e-commerce store, collage wood.com averages about $5,000 to $10,000 a month in sales.

0:22And just so you understand what we make, we are a handmade custom product self-fulfilled, e-commerce store.

0:30I started on Etsy.

0:31It was very easy to make the transition to Shopify.

0:34And the return policy that we have, which is a no return.

0:37No refund policy because everything we make is handmade and manufactured by myself, one part-time employee, and two contractors.

0:45Now, where I've run into problems with that is on Amazon.

0:48And Amazon, especially if you do FBA, they require you to have a return policy for the most part. The only way to get around that is if you're a handmade seller and you require customization at checkout.

0:59So that's the workaround that I created to where people had to customize their photo props so that they couldn't just use the photo prop and then mark it as no longer needed when they returned it to Amazon. So that is just some background on our store.

1:14Now in terms of Facebook and Instagram shops.

1:17They are going away from Shopify, being able to integrate with Facebook and Instagram shops.

1:22The problem for my business as a handmade seller is that our return policy does not meet the requirements of the Facebook or Instagram return policy, possibly not even TikTok shop.

1:33So that's why I don't sell there, and that's why I won't sell there in the future because their return policy is not, it just doesn't work for us because you often have people who will. Surprise, buy your product, use it, and wanna return it rather than actually pay for it. So we are too small to deal with that, so we just don't.

1:50And one of my favorite things about Shopify is that we control our return policy.

1:56And this week on Shopify, we had a thousand dollars sales day, which I always try to celebrate those because when you have a $1,000 plus sales day, it's, that's a big day, so I always try to make sure that I document it.

2:08And this particular sale came from Google and the sale itself was $1,200.

2:15So when I went, just diving deeper just a little bit into Google Analytics, I looked to see that he found us on Google.

2:23And then he came back three times in one day and then converted and actually finished his purchase.

2:29So that's another thing I love about Shopify.

2:31If a customer can be tracked, they tell you like where that conversion came from. So that was pretty exciting.

2:37And diving a little bit deeper into GA four and the analytics insights that GA four gives you, I. Organic search has appeared in 61% of our conversion paths.

2:48So that means that in one way or another, whether it was, through Google or through social media, organic marketing has contributed to 61% of our conversions. So that's our website, which is, on page SEO. Which is what I talk about a lot.

3:02And Pinterest, which is my number one offsite, SEO strategy for driving traffic and qualified leads to our website.

3:10So they tag team to bring a 61% of the revenue and.

3:13I tell you all this because sEO is critical for handmade or self-fulfilled sellers to succeed and compete online.

3:22Number two, you've. Got to learn how to leverage high domain authority sites if you're a small business. Number three, topical authority is a creative experience in e-commerce, but necessary for you to drive the best traffic.

3:36And number four, conversion rate optimization or CRO.

3:41As this week's guest, Zoe Ashbridge calls it. It's key once you start driving traffic.

3:46And. And we do all of this in the SEO squad, which is my monthly membership for business owners with websites.

3:51So let's talk first about why SEO is critical for handmade self-fulfilled sellers to compete online. Okay. First of all, SEO is built around unbranded search, which means when you are competing for a customer.

4:06You are not necessarily competing against a brand name.

4:10You are competing against a product type or a service type, or a problem solved.

4:17And so that's why SEO is so critical for small businesses is because if you solve a certain problem and you can put that problem into words, especially words that match what your dream customer or your ideal customer is searching for on the internet.

4:30Then you can show up as a search result. You don't have to be a huge company. You don't have to be a company that has been in business for 50 years to be able to compete and get to the top of the search results. You just have to be able to answer the customer's question better than anybody else. And so that's where SEO and SEO strategy comes in.

4:47You also don't have to be all things to all people.

4:50What I recommend for the people in our group is that they pick one thing, what I call your perfect product.

4:55Focus on your perfect product and driving traffic to that particular thing.

4:59And then once we've exhausted all of the things for that one perfect product. Then we move on to what we would consider our second perfect product.

5:07But rather than get overwhelmed by all of the things you could do, focus on what you can do to promote that one perfect product so you get more sales at that one thing.

5:15And you'll find that putting in all of that effort towards one thing. Really exponentializes like the power of the marketing efforts that you're putting in.

5:23Okay, so that's number one. SEO is critical to compete online. And it allows you to compete with the bigger brands.

5:29Number two, when you're a small brand, you've got to leverage high domain authority sites to generate the right leads. For me, that's Pinterest.

5:36Because Pinterest is a place where people go for inspiration. They go for ideas, they go to find ideas. They go to find examples of what they want to create.

5:45I happen to sell a product that falls into that inspirational and aspirational category.

5:51So what I mean is this, if somebody's going to celebrate something on a, at a specific event or on a specific day, they are going to search for ideas around that day or ideas around that event.

6:02Or ideas for gifts for the person that they're trying to buy for.

6:05So that's why Pinterest is such a powerful traffic driver for someone who sells products because I. People are always looking for how other people use similar products or celebrated similar events and made it awesome.

6:19They can use your approach as a jumping off point for inspiration to make their event or their experience that much better.

6:26Where this really crisscrosses with SEO and your low domain authority site and their high domain authority site.

6:33Is that you can leverage Pinterest to rank for keywords that are more difficult to rank for on your own.

6:39And so that has been. My secret weapon in terms of using Pinterest to drive traffic to my e-commerce store.

6:47Number three, topical authority is a creative experience in e-commerce.

6:51Now, this week in the SEO squad, we were talking about topical authority.

6:55We are talking about creating content around our perfect product.

6:58And we were also using surfer to do it.

7:01Surfer SEO is my number one SEO tool that I use almost daily.

7:06To optimize my website, find keywords and, come up with ideas for content. Whether it's on my website, on customer websites, or for an offsite strategy like Pinterest.

7:18As product sellers, we want to optimize our product pages, right?

7:22So that's one of the things that we've been working on inside of the SEO squad.

7:26And so that's why it's so important whenever you hear these terms like domain authority. Topical authority, optimization, any of those things.

7:34It really is a creative process to figure out how you can apply that best to your business.

7:40Because how someone applies it to their business may not be the best way.

7:44For you to apply it to your business. But again, just like people go to Pinterest for inspiration.

7:48You can use someone else's ideas about optimization as a springboard to optimizing your website the best that it could possibly be optimized.

7:59For your end user on the internet. So I just, I love that. I love that.

8:03Topical authority is a creative experience in e-commerce.

8:05And then once you start driving traffic, that's when you need to start focusing on conversion rate optimization. And Nina was on the show earlier this week and we were talking about how driving traffic is not the same as driving revenue. And it's also side note, not the same as driving profit.

8:23But to just back it up to the beginning.

8:24The first thing is driving traffic, and so once you have started to drive traffic, that's when you can start to think, okay, if I'm getting traffic to this page, but my conversion rate is low, or it's not converting.

8:36Or I'm not getting either email signups or I'm not getting product sales, or whatever, what could potentially be happening on this page that.

8:43Is preventing sales from occurring. And so another thing that we've been talking about in the squad is just having, just taking turns, evaluating the user experience on those pages. So once you've identified your perfect product and you have been driving traffic, then it's time to optimize that experience for the user.

9:01And this is just a continuing process. And so that's why I just, I love meeting every week with the people in the group because we are, continually optimizing.

9:10Then there's always like a little new thread that we can pull on, or there's another thread that we can continue to pull on.

9:16Or we're finding out what threads are the most important to pull for profitability. So that's really exciting.

9:22So those are the four things that I wanted to share with you that number one, SEO is critical if you are a handmade store or you're a self fulfilled. Product seller or service provider.

9:33Number two, when you're starting out or, and until you've built up the domain authority, that is like 40 or 50 plus.

9:39You've got to learn how to leverage high domain authority sites to generate the right leads for your website. And then number three, topical authority is a creative experience in e-commerce. And it's a creative experience in search engine optimization in general.

9:53Don't be afraid to be creative in SEO. It's actually what makes it a lot of fun.

9:57And finally, once you start driving traffic, CRO Crow AKA conversion rate optimization, is then the key to actually converting that traffic into paying customers.

10:08So it's just one foot in front of the other.

10:11It's a process that is continual.

10:13And if you enjoy talking about these things and you want some more eyeballs on your site to give you feedback.

10:19Or you wanna be able to talk about these things, I wanna invite you to the supercharge your SEO challenge that I'm hosting at the end of the month.

10:26You can go to three day challenge.com/. Forward slash SEO and sign up. Okay, so I'm gonna say that again. It's three day challenge.com/seo and we are gonna talk about how to identify your perfect product.

10:41So that you can then get a head start and just the momentum. As you develop your SEO strategy for your website. So I would love to see you there.

10:51If you are a small business owner with a website, this challenge is for you.

10:54And if you found some value today, I would love it if you could just take a few moments to rate and review the show.

11:01And, maybe if not now, maybe you know, sometime this week. And then also share it with a friend. If you have a small business owner friend that has a website, I'm on a mission to empower small business owners with this knowledge of optimization, of search engine optimization so that you can feel confident in optimizing your website for search.

11:19And to find more customers who are in the market to buy what you sell. So thank you so much for joining me today, and I will see you next time on the Simple and Smart SEO show or follow through Fridays.

11:32And until then. Keep moving forward my friend. You're doing awesome.